Privacy Policy

1. Who We Are

TX Agency is a trade name (DBA) of TX4 Management Group.

TX Agency is a business automation agency based in Union City, New Jersey. We provide AI-powered communication, lead management, CRM, website, and automation solutions primarily to local service businesses.

Website: txagency.online

Location: Union City, New Jersey, USA

Email: sam@txagency.online

Phone: 201 429 5524

2. Scope of This Policy

TX Agency primarily provides Services on a business-to-business basis.

We may process information relating to:

• Prospective clients who contact TX Agency
• Current TX Agency clients and their authorized representatives
• Website visitors
• Customers, leads, callers, and other individuals interacting with systems operated for our clients

When TX Agency processes information about a client's customers or leads solely to provide Services to that client, the client generally determines the purpose for which the information is collected and used.

If you are a customer or lead of one of our clients, you may also contact that business directly regarding its privacy practices.

3. Information We Collect

4. How We Use Information

We may use information to:

• Provide and operate our Services
• Configure AI agents and automation systems
• Respond to inquiries
• Communicate with prospective and existing clients
• Process transactions
• Provide customer support
• Operate CRM and lead management systems
• Facilitate appointment scheduling
• Deliver automated communications requested by our clients
• Maintain, troubleshoot, secure, and improve our Services
• Analyze Service and website performance
• Detect misuse, fraud, or security threats
• Maintain business records
• Enforce agreements
• Comply with applicable legal obligations

We may use aggregated or de-identified information to analyze and improve our Services where permitted by law.

TX Agency does not sell personal information for monetary compensation.

5. Artificial Intelligence and Automated Communications

Certain TX Agency Services use artificial intelligence and automated systems.

These systems may answer calls, generate responses, respond to inquiries, qualify leads, summarize conversations, send messages, schedule appointments, and perform other configured business tasks.

Communications with an AI-powered system may be processed by third-party technology providers that support the operation of the Service.

AI-generated responses may contain errors or unexpected outputs. Clients are responsible for appropriately configuring, reviewing, and supervising the AI systems deployed for their businesses.

6. Call Recording and Transcription

Certain Voice AI Services may record, transcribe, summarize, or analyze telephone conversations when enabled.

Recording and consent requirements vary by jurisdiction.

TX Agency and its clients are responsible for configuring and using these features in accordance with applicable laws. Clients are responsible for determining whether notices, disclosures, or consent are required before recording or processing communications involving their customers.

Where appropriate, automated systems may provide callers with notice that they are interacting with an automated system or that a conversation may be recorded or transcribed.

7. SMS and Communication Data

When you opt in to receive text messages from TX Agency (for example, by checking the consent box on our Facebook or Instagram lead form), we collect your mobile phone number and your consent to use it for messages about your inquiry, demo scheduling, appointment reminders, and information about our services. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages (such as our messaging platform), who may not use it for any other purpose.

Our Services may also facilitate SMS, telephone, and email communications between our clients and their customers. Clients are responsible for obtaining any consent required for those communications and for complying with applicable telecommunications and consumer protection laws.

8. Service Providers and Third Parties

We may use third-party providers to operate and deliver our Services.

Depending on the services being used, these providers may include platforms supporting:

• CRM and business automation
• AI voice generation and processing
• Telecommunications and SMS delivery
• Website hosting
• Cloud infrastructure
• Analytics
• Appointment scheduling
• Payment processing
• Email delivery
• Workflow automation

Current providers may include GoHighLevel and ElevenLabs, along with other infrastructure and technology providers used to operate our Services.

These providers may process information as necessary to perform services for TX Agency or our clients.

Their handling of information may also be governed by their respective privacy policies and contractual terms.

9. Data Sharing

We may disclose information:

• To service providers necessary to operate our Services
• At the direction of a client
• To comply with applicable laws, legal processes, or government requests
• To protect the rights, security, or property of TX Agency, our clients, or others
• In connection with a merger, acquisition, financing, sale, or transfer of business assets
• With your consent or at your direction

We do not sell personal information for monetary compensation.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties, as described in Section 7.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining business and transaction records, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information, the Service being provided, contractual requirements, client instructions, and applicable law.

Clients may request deletion of information we process on their behalf, subject to legal, contractual, technical, security, and legitimate business retention requirements.

11. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and improve our Services.

You may be able to restrict or disable cookies through your browser settings. Certain website features may not function properly when cookies are disabled.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

These measures may include access controls, secure infrastructure, authentication systems, and encryption where appropriate.

No electronic system, transmission method, or storage system can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on where you live and whether applicable privacy laws cover TX Agency's processing activities, you may have rights relating to your personal information.

These may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Request data portability where applicable
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent

Certain rights are subject to exceptions and eligibility requirements under applicable law.

To submit a privacy request, contact us at sam@txagency.online or 201 429 5524.

We may need to verify your identity before processing certain requests.

14. Children's Privacy

Our Services are intended for businesses and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website. If we learn that such information has been collected improperly, we will take reasonable steps to delete it.

15. International Data Processing

Our technology providers may process or store information in the United States or other countries.

Where required, we take reasonable steps to use providers and contractual arrangements designed to support applicable data protection requirements.

16. Third-Party Links

Our website may contain links to third-party websites or services.

TX Agency is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of websites they visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, technology, legal requirements, or business practices.

When we update this Policy, we will revise the “Last Updated” date displayed above.

Material changes may be communicated through our website or directly to clients where appropriate.